Dozens of Coinbase users were complaining on Reddit regarding unexpected charges on their credit and debit cards; Worldpay and Visa issued a joint statement saying the issue was not cause by Coinbase; the Financial Times reports that the source of the problem was still not clear though it did seem related to merchant category codes that were assigned to Coinbase; the issues bring up concerns that regulators have been discussing, rules around the new digital currencies are not clear. Source.
Bitcoin exchange Coinbase is reported to have brought in more than $1bn in revenues this past year; according to a report in Recode the revenue figures for Coinbase were supposed to be $600mn but the period between Thanksgiving and Christmas pushed them to over $1bn; the company has also seen spikes in users, with more than 100,000 users signing in over the Thanksgiving day weekend. Source.
Coinbase has been the top cryptocurrency exchange for the US market as it’s process makes signing up and buying bitcoin simple; they have seen accounts jump from 5.5 million to more than 13 million in less than a year; their success has not been without growing pains with a number of outages occurring and customers lodging complaints that no one was available to help them; recently they also came to an agreement with the IRS to hand over records of customers involving more than $20,000 which was a compromise from a year long battle. Source.
Coinbase built the platform, Coinbase Custody, to serve investors like hedge funds and family offices; "We are designing Coinbase Custody to meet the needs of institutional clients," Armstrong said in a Medium post as reported by Business Insider; the features include account representatives and support, multi-user accounts and insurance in some cases. Source.
Coinbase announced a new customer support like to help users and expand customer service operations; according to Business Insider the call agents can only handle verification issues and unlocking accounts; the company has seen their user base skyrocket but at the same time the amount of issues and complaints have also gone up dramatically; adding more support is something they hope will help to provide an overall better experience. Source.
Coinbase launched their Coinbase Commerce platform to allow merchants to accept digital currency; the service will be integrated into the merchant’s checkout or added as a payment option; the company is accepting merchants by having them email in to be added; this positions Coinbase well as Stripe no longer accepts payments and PayPal has been slow to adopt. Source.
Coinbase now supports bitcoin cash and is looking into whether employees took advantage of the launch; employees may have been able to profit as they knew it was about to be added on Coinbase. Source
Coinbase was ordered to hand over information on customers who made transactions over $20,000 between 2013 and 2015; the IRS believes people have not been correctly reporting income made from trades; the information required by the IRS was significantly less than they originally tried to get back when the IRS initially summoned records a year ago; Coinbase might still challenge the order. Source.
In a blog on the company’s website David Farmer, Director of Communications, explained the ability for customers to instantly purchase digital currency using a US bank account; customers can now buy up to $25,000 and receive access to their digital currency immediately. Source.
Coinbase has raised $100 million in a Series D funding round led by IVP; firm has exchanged over $25 billion of digital currency and plans to use the funding for expanding its business operations; the company currently has three main products: Coinbase for retail digital currency trading, GDAX for institutional and professional digital currency trading, and Toshi a browser for the Ethereum network. Source