TD Bank has signed a partnership agreement with nCino to digitize the bank’s corporate and commercial lending; the nCIno technology will allow for quicker lending decisions and more transparency; nCino’s Bank Operating system features CRM, loan origination, account opening, workflow, content management, business process management, customer engagement, and instant reporting all on a single platform according to Banking Technology. Source.
TD Bank is looking to boost their AI driven technologies by their recent acquisition of Toronto based Layer 6; Layer 6 provides AI powered prediction engine for data; Michael Rhodes, group head, innovation, technology and shared services, TD Bank, says to Banking Technology that AI has “potential to power a new generation of data-driven applications from personalized and real-time advice to predictive analytics that will shape the future of banking for millions of individuals”.; the deal represents the fourth AI focused move by the bank in the past couple of years. Source.
Moven has agreed to extend its exclusivity rights with TD Bank in Canada for another five years and broaden the agreement to the US; the exclusivity rights in the US are likely to result in a US launch of the partnership's money management tool, the MySpend app, which allows users to track spending and receive notifications; expansion of the white label app from Brett King's Moven is expected to add significant value for the fintech firm. Source
TD Bank has run into a number of issues since updating their online banking and mobile app experiences; customers have had issues accessing their accounts, transferring funds and paying bills; the issues point to a problem among banks as they try to figure out how long new product releases should be tested before releasing to market; the bank has tried to ease customer complaints by responding on social media but that has only made problems worse; with the amount of competition for customers increasing in banking the traditional players will need to better prepare the beta testing phase. Source.
TD Bank surveyed 340 corporate treasurers and found that innovative technology is top of their mind for the coming years; 31 percent see automatics processes, 23 percent see blockchain and 15 percent see AI or robotics as the top disruptive technologies; while most respondents were keeping a close eye on technology there was 29 percent who said they would wait and see; seeing the results points to the fact that traditional finance professionals are starting to focus on technology changes, though not ready to fully jump in. Source.
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