The annual Digital Lending Review from Digital Banking Report shows that the lending process at many banks and credit unions is antiquated and slow; the majority of consumer loans still require some branch involvement; most digital lending apps from banks and credit unions do not meet customer expectations; the consumer desire for digital lending functionality is grossly understated; 31% of banks allowed the completion of a consumer loan application entirely on a mobile device while that number jumps to 52% for the ability to complete the entire loan process online. Source.
