Virtual reality-based services are beginning to have their moment with the pandemic continuing to wreak havoc across the globe; the Fidelity Center for Applied Technology, or FCAT, is tasked with looking three-to-five years out and determining what tech will make the biggest difference for the firm and its customers; “In virtual reality, you’ve got this interactive blank canvas that wraps 360 degrees around you,” FCAT Vice President Adam Schouela told Business Insider. “It’s a phenomenal visual experience and interactive experience.”; the effort is looking to make VR relatable enough to those who do not use it every day; the future would allow for the system to be linked to a customer’s personal account information that the VR assistant could access; “Who knows how long this — the current situation — is going to be,” Schouela said to Business Insider. “These types of environments are becoming more and more and more important.” Business Insider.
