A new study from Juniper Research notes that digital banking users will increase to 3.6 billion by 2024, a 54% increase in just four users; the growth will be driven by the digital only banks and traditional banks who are currently undergoing digital transformations; According to the Juniper study, Bank of America, BBVA and JP Morgan Chase are the traditional banks who are in the lead having success in both preparing and enacting ‘digital innovation roadmaps’; they have all invested heavily and brought new offerings to the market in 2019; Bank of America’s success includes their digital chatbot and more digital users; JP Morgan Chase has been working on how they can leverage blockchain and are also rumored to be working on a new digital offering in the UK. Banking Exchange
