Truist Financial was formed back in December when BB&T and SunTrust Banks joined forces to form one of the nation’s biggest banks; the bank has pressed the gas on innovation during the pandemic as a means of helping their customers better manage these tough times; Dontá Wilson, Truist’s Chief Digital and Client Experience Officer, sat down with American Banker to talk about the bank’s efficiency and how they are servicing customers during the crisis; the bank initially committed $25mn to help underserved communities but was oversubscribed and doubled the amount; when asked about their approach to innovation Wilson explained, “COVID-19 advanced and accelerated our effort to build technology road maps. … We created a client-experience digital control room that met every day. We partnered with businesses to roll out solutions in days.”; customers have become more engaged through the crisis and could end up being lasting digital banking first customers after the crisis ends; the interview also goes on to cover work from home efficiency and other takeaways for the bank during the current time. American Banker
