A poorly implemented chatbot will do more harm than good. Avoiding these five pitfalls increases the likelihood of success.
This week Isabelle sat down with Hummingbird's Joe Robinson to talk about. the development of GenerativeAI and ChatGPT.
GenAI has a lot of potential in financial services, but accuracy may be holding it back. Human interaction could help.
Reports of the bank branch’s death are greatly exaggerated, though you soon might be unable to recognize the old boy. The bank branch indeed has a future, especially if one caters to specific groups or is based in certain parts of the world, SunTec Business Solutions President Amit Dua said.
Sift's latest Digital Trust and Safety Index describes how artificial intelligence (AI) is fuelling a fraud surge that will challenge retailers and financial institutions.
By leveraging the benefits of artificial intelligence and looking at cash flow issues from the consumer’s perspective, Beem has grown to be one of the 50 most-downloaded financial apps in the world.
Hyperpersonalization is the next frontier for consumer engagement in financial services. Traditional FIs may be facing a disadvantage.
'The real power is that AI can actually predict or detect patterns of behavior and suspicious activity that would take a lot longer for traditional methods to uncover.'
Focusing increasingly on customer-facing AI tools, Brex has launched an employee expense assistant that integrates into employees' day-to-day.
Artificial intelligence (AI) can significantly improve loan decisioning accuracy, but several factors must be considered to maximize that effectiveness. Luckily, given some care and consideration, Zest AI’s chief legal officer Teddy Flo said they can be easily applied.